Privacy Policy

Last updated September 02, 2020

Thank you for choosing to be part of our community at eHybrid Ltd (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at

When you visit our website (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.















Personal information you disclose to us

In Short: We collect information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; billing addresses; and other similar information.

Payment Data.

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by STRIPE. You may find their privacy notice link(s) here: __________.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Refunds and Returns

We hope you’ll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we’ll endeavour to deal with the issue with minimum fuss and as quickly as possible.We accept returns on all unused
items in their original packaging within 30 days of purchase. A refund will be made excluding all P&P(postage and packaging) costs. You have 15 working days to inform us that you are returning the item, provided the item or motor part has not been fitted
and is still in its original packaging. After informing us of the return, you have 15 days from that date to have the item or motor part delivered back to us. We will then check the returned goods and make sure they are in resale-able condition.
If the packaging is damaged or the seal has been opened or tampered with on the original packaging, we have the right to refuse the returned item or part. We will only grant a full refund on the original value of the goods excluding any postage
costs. Where items are sold with free P&P we reserve the right to deduct between £4.99 & £19.99 postage cost. Returns can only be made by prior arrangement. Please message us before returning the part for a return authorization number. Unauthorized
returns will be refused. We do not take liability for the safe return of unwanted or faulty goods. It is your responsibility to send any returns via recorded delivery or through courier tracking service along with your return authorization number. No
refunds will be issued without proof of purchase, name and address of recipient and a brief description of the problem with the part when necessary. This will help us resolve any issues with your transaction as soon as possible. The buyer is responsible for the return shipping costs to send the item back to us, this only applies to non faulty parts, for all faulty parts we will reimburse the postage cost up to £14.99. Once goods(faulty) are returned they will be sent to the manufacturers to be tested. If the item is lost or damaged in transit we will only issue a refund or send another one out once the courier company has finished the investigation, investigation can take up to 28 days. If the tracking shows the item has been delivered to the buyer provided address and buyer disputes the delivery of item we shall not be responsible for such loss therefore we will not issue a refund or send another one out.


If you wish to return a product for an exchange, we reserve the right to deduct our initial shipping and handling fees. Any exchange will have to be agreed upon by first informing us of the issue with the item or part. Then at our discretion we will decide the next course of action. Just as with returns, you have 15 days to request an exchange with explanation, and then 15 days from that date (once we have come to an agreement) to return the item back to us.


Any product returned as faulty within the warranty period will be sent to the manufacturers to be tested. This process can take up to 60 days, if needed customers will have to purchase a replacement item or motor part for the full value. Once the manufacturer has provided an official report, declaring the part or item to be faulty only then we will refund you for your initial purchase. Manufacturer’s warranties differ from product to product, please check the warranty with us before purchasing the part. Manufacturers require the car registration number the date it was fitted and mileage it was fitted and the mileage when the part was removed. Manufacturers can also ask for Garage receipt; Garages not registered for VAT are tend to be refused by the manufacturer for warranty claims. Please don’t hesitate to message or call us with any questions or concerns.


We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into
We use Reputable Courier for next working day (48HR) delivery of UK and European shipments, Royal Mail First Class for UK small parcel shipment. Most orders will be delivered next working day in the UK. Some UK postcodes are not guaranteed 24 hour delivery. International orders take longer, and vary on the country shipping to. We also use the Palletways network for larger items. P&P quoted on our website is to UK Mainland postcodes only. The postage cost is always clearly displayed at the checkout page for buyers to review before making payment. If there is an additional fee to ship to your address (eg. Offshore, N.Ireland, Scottish Highlands) the customer is responsible for its payment before we ship. We send an email with the information and a request via PayPal. As people sometimes don’t realise this we also always offer the option for you to cancel the order at this point.
If possible we will offer postage discounts and pack multiple items together where possible. If you are purchasing more than one item for delivery we recommend you always compare our delivery charges with your own couriers and if you find our postage prices higher please ask to arrange your own courier, in this case we shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and re delivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Delivery times quoted at time of checkout on our website are estimated but we normally dispatch the goods the same day if purchased before 12pm.
The Buyer further agrees to accept full liability in respect of delayed or late delivery or dispatch prior to the expiry of any such notice. In respect of special order goods, the buyer acknowledges that further delays may occur and allows the company 30 days in any written notice, such notice to commence subsequent to the last time for delivery quoted by the Company. In any event, delivery times are approximate and variable. When delivery is effected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
Delivery and packing prices indicated within the Companies Brochures are subject to change and will be confirmed at the time of checkout. Buyers outside the United Kingdom and Europe shall be quoted approximate prices for delivery and packing prior to order confirmation. If required the Company shall quote for delivery and packing. Company will not be responsible for any custom charges in the buyer’s country.


If you choose to have any product professionally installed and it becomes faulty, We will NOT be held responsible for any fitment/labour costs or any damage whatever sort including any recovery charges or transportation costs involving in installing or removing the part from your vehicle during or after the warranty period. We will take returns on correctly supplied parts or if customer purchases incorrectly then return postage and 10% restocking charge will be paid by the customer.
We reserve the right to cancel the order if


Advice given by agents or servants of this company during telephone/Internet orders is based entirely upon information given by the purchaser with no inspection undertaken. As such, all advice given is indicative only and all such advice should be checked by the purchaser prior to order. Where advice is given after visual inspection by agents or servants of this company, such advice shall amount to an opinion only. Additionally, goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by the company for such alternative use amendments or modification.
For trade buyers, the company is hereby excluded from any liability arising in respect of any express or implied condition, warranty or term, statement, representation whether statutory or otherwise, relating to the goods supplied. The trade buyer accepts that he or she is best placed to insure against losses which arise by virtue of any breach of this agreement and warrants that he or she carries adequate insurance in this respect.
Goods ordered by the Buyer may not be compatible with vehicles which have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, the Company may accept such goods back into stock entirely at its discretion, and shall either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will operate.
Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection. The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the Company be liable for any failures resulting subsequent to modification as a result of such modification.
No liability is accepted by the company where purchasers attempt to modify or install components supplied where it is known or ought reasonably to be known to the Purchaser that the part supplied is incorrectly supplied or otherwise not in accordance with the order.


The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us on