🔐PRIVACY POLICY
Privacy Policy
1. About Us
eHybrid is the trading name of EHYBRID LTD, registered in England and Wales.
Registered Office:
210C Peel House
34–44 London Road
Morden
SM4 5BT
United Kingdom
We are the “data controller” responsible for your personal data.
2. What Data We Collect
We may collect and process the following information:
- Name
- Billing and delivery address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- Vehicle information (e.g. registration or VIN, where provided)
- IP address and browsing data
3. How We Use Your Data
We use your data to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Prevent fraud and ensure security
- Improve our website and services
We will only use your data where we have a lawful basis under the UK GDPR, including:
- Contract performance
- Legal obligations
- Legitimate interests
4. Sharing Your Data
We may share your data with:
- Payment providers (e.g. Stripe, PayPal)
- Delivery companies (e.g. couriers)
- IT and website service providers
- Law enforcement or regulators where required
We do not sell your personal data.
5. Data Retention
We retain your data only as long as necessary for:
- Order processing
- Legal and accounting requirements
- Resolving disputes
6. Your Rights
Under the UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
To exercise your rights, contact us using the details on our website.
You also have the right to complain to the UK’s data protection authority, the Information Commissioner’s Office.
7. Data Security
We take appropriate security measures to protect your data, including:
- Secure servers
- Encrypted transactions
- Restricted access to personal data
8. Third-Party Links
Our website may contain links to other websites.
We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy from time to time.
The latest version will always be published on our website.
🍪 COOKIE POLICY
Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
They help websites function properly and improve user experience.
2. How We Use Cookies
We use cookies to:
- Enable core website functionality
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Support marketing and advertising
3. Types of Cookies We Use
Essential Cookies
These are necessary for the website to function and cannot be switched off.
Performance & Analytics Cookies
These help us understand how visitors use our site (e.g. Google Analytics).
Functionality Cookies
These remember your preferences and settings.
Marketing Cookies
These may be used to deliver relevant advertising.
4. Managing Cookies
Under the Privacy and Electronic Communications Regulations:
- Non-essential cookies require your consent
- You can manage or disable cookies via your browser settings
- You can withdraw consent at any time
5. Third-Party Cookies
Some cookies may be set by third-party services such as:
- Payment providers
- Analytics tools
- Advertising platforms
We do not control these cookies.
6. Cookie Consent
When you first visit our website, you will be asked to accept or manage cookies.
You can change your preferences at any time.
7. Contact Us
If you have any questions about this policy, please contact us via our website.