FAQ
eHybrid is an online TOYOTA /LEXUS Parts platform that provides replacement parts specifically for Toyota & Lexus vehicles. It focuses on delivering reliable, high-quality components designed for Toyota/Lexus reliable Cars
Shipping Information
What shipping methods are available?
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Do you ship internationally?
Yes, international shipping is available for most regions. Shipping availability and costs depend on destination and product type. Batteries are excluded
How long does delivery take?
Delivery times vary depending on location and availability:
- Local shipping: 2–5 business days
- International shipping: 7–14 business days (estimated)
Why shipping charge is applied to my postcode?
Certain areas such as Highlands, remote regions, and specific postcode zones may incur additional delivery costs due to courier surcharges, distance, and handling requirements. These extra charges help ensure safe and reliable delivery to all regions.
Payment Information
What payments methods are available?
Common payment methods include:
- Credit or Debit Cards
- Apple Pay
- Google Pay
Can I Combine Postage?
Yes, customers may request combined postage for multiple orders. However, we will try to combine only if possible due to weight limitations and sensitivity of part. Some items may need to be shipped separately to ensure they arrive safely and without damage.
Orders And Returns
Can I return part if it doesnt fit?
Yes, returns are accepted under certain conditions:
- Item must be unused and in original packaging
- Return request must be made within the allowed return period
- Some electrical parts may have restrictions
How do I cancel an order?
Cancellation only possible if the item has not been dispatchd please send the cacnellation request via email